Responsibilities :

• Ability to identify inefficient/ineffective processes and develop recommendations to enhance controls and efficiency
• Providing coaching and feedback to team members to enable them to improve their performance
• Provide inputs on process and system to the team
• Manage FINRA-licensed CSRs
• Meeting the SLA Targets
• Team management and Transaction/Call Monitoring
• Productivity Improvement and Employee engagement
• Client interaction, if required at supervisory level
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Management reporting and oversight
• Driving Quality initiatives in the process to attain measurable positive results
• Maintain process metrics and reporting on a daily, weekly, monthly and quarterly basis
• Ensuring accuracy of performance reports and compliance...