Manage and oversee daily operational activities to ensure smooth execution of tasks and achievement of departmental objectives. 

Monitor operational performance and SLA compliance, ensuring adherence to company policies, procedures, and service standards. 

Plan, prioritize, and allocate resources effectively to maximize productivity and operational efficiency. 

Drive process improvement initiatives by analyzing workflows, eliminating bottlenecks, and implementing operational enhancements.

Conduct root cause analysis and implement corrective actions to resolve issues and prevent recurring operational challenges. 

Ensure compliance, quality assurance, and risk management by maintaining adherence to regulatory requirements and organizational standards. 

Analyze operational data and perform reconciliations to identify discrepancies, ensure data accuracy, and support informed decision-making.