Join Manulife in Halifax, Nova Scotia as an Assistant Manager, Operations. This hybrid role focuses on leading a Customer Service team while driving continuous improvement in operational processes.
As a key player, you will oversee a team of professionals in Distributor Services. Your leadership will enhance service delivery and operational excellence through effective coaching and clear communication. You’ll analyze team performance, propose solutions, and foster skill development to address complex business issues.
Key Responsibilities:
• Lead team activities and ensure achievement of performance metrics
• Manage performance expectations and provide regular feedback
• Facilitate team development and resolve escalated issues
• Implement solutions for operational gaps and process errors
• Collaborate to support operational initiatives and service enhancements
Requirements:
• At least 2 years’ management experience in a contact center
• Strong problem-solvi...