Description

Department Overview

We are responsible for creating customer touchpoints in real-world channels and driving business growth, with Rakuten Mobile shop operations at our core. Our stores serve as more than just places to sign contracts; they act as the front line of customer engagement, playing a vital role in supporting the brand experience by providing Rakuten Group services across communications, finance, and e-commerce.

The Shop Operation Section serves as the strategic hub for store operations, managing everything from the construction of the physical store network and back-end call center functions to the development of systems and devices that streamline in-store operations.

Our Planning & Escalation Group’s mission is to derive the optimal balance of cost and quality regarding store development, such as new store openings and store renovations, thereby supporting swift and accurate decision-making by the mana...