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Assistant Manager - QA [GR_JB]

Company

Startek

Location

Malaysia, Malaysia

Posted

June 08, 2026

Position Overview

Key Responsibilities:

  • Develop and implement QA frameworks tailored to project operational requirements
  • Collaborate with stakeholders to define KPIs and quality benchmarks
  • Ensure consistent calibration across QA teams and operations
  • Supervise and mentor QA Analysts and Specialists
  • Conduct regular performance reviews and provide coaching for skill enhancement
  • Foster a culture of continuous improvement and accountability
  • Identify gaps in service delivery and recommend corrective actions
  • Lead root cause analysis and implement preventive measures
  • Drive automation and digitization of QA reporting and analytics
  • Liaise with project’s quality and operations teams to align on expectations
  • Present insights, trends, and recommendations to senior management
  • Support client audits and compliance reviews
  • Generate and analyze QA reports to track performance trends
  • Provi...

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