Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote InterHotel sales and inhouse facilities
Perform such functions to include but not be limited to:
Prepare Raffles Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary follow up on corrective action
Compile analyze and control Raffles Club costs and inventory
Prepare requisitions for amenities on a timely basis
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