POSITION SUMMARY

The Assistant Reservations and Call Centre Manager is responsible for overseeing the daily operations of the Reservations and Call Centre functions to ensure exceptional guest service, efficient call handling, accurate reservation management, and revenue optimization. This role supports the management of room inventory, group bookings, reservation procedures, team performance, and customer service standards while leading, coaching, and motivating the Reservations and Call Centre team.

Key Responsibilities

Reservations Management