To provide effective operational leadership, planning and staff development to the team. This role will be responsible for driving high team performance, ensuring delivery in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.
Key Accountabilities and main responsibilitiesStrategic Focus
Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy
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