On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

As the Assistant Operations Manager for Sales & Retention at Firstsource Solutions Limited, you will play a key role in driving the sales and retention performance of our call centre operations in Taguig City, Metro Manila. In this full-time role, you will work closely with the Operations Manager to oversee the day-to-day activities of our sales and retention teams, ensuring that we provide exceptional service to our customers while meeting performance targets.

What You’ll Be Doing:

Assist the Operations Manager in planning, organizing, and directing the daily operations of the sales and retention teams.

Monitor, analyze, and report on team performance metrics, identifying areas for improvement and implementing strategies to increase sales and customer retention.

Provide ongoing coaching and training to team leaders and agents to enhance their skills and improve perfo...