About the job Assistant Manager/ Senior Assistant Manager_Service Transformantion Job Responsibilities Service Transformation & Process Improvement
Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.
DigitalInnovation & Technology Adoption
Work with IT teams to integrate automation and relevant digital tools that improve patient engagement and support service transformation.
Stakeholder Engagement & Cha...
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