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Assistant Customer Service Manager
Location: North Point
Job Details: Onsite – Full Time
Work with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.
What you'll do
Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota, Lexus, Maxus, and GWM Ora, including all customer facing staff supervision and workflow oversight at Toyota, Ora, Maxus, and Lexus premium receptions.
Develop and implement strategies to deliver premium customer experiences, especially for premium brands in the site. Covering creation and monitoring of customer journeys, SOP, new service items, market insight and customer feedback.