Executive Officer, SP - Procurement System & Support MY

Malaysia

Job Description

• Administer all Procurement System and data management to ensure accuracy and reliability.
• Provide and deliver second-level support by analysing, troubleshooting and resolving issues for Business Users, Business Enablers and Vendors.
• Single point of contact between IT and Service Provider for all issues related to Procurement System.
• Monitor and actively follow up on all IT and Service Provider issues and service requests, coordinating communication and escalation as needed to ensure timely, comprehensive, and satisfactory resolution.
• Maintain and analyse support activity tracking, providing recommendation for process improvement to enhance efficiency.
• Participate in all the system testing cycles for Procurement System enhancements and implementations.
• Identify and recommend improvements to Procurement System to optimize ...