Description

Years of Experience:

Minimum of 3 – 5 years’ experience as Sr. Team Leader / Asst Manager or Manager in IT or ITSM industry

Key Purpose:

The Assistant Manager / Manager Operations for the Support Services must be a highly focused person who will ensure a top quality results-oriented and highly successful Operations team. He must be revenue focused and results driven and able to take on high targets and keep the team motivated to achieve the goal. This is a role consisting of the three major responsibilities of: End to end Service Delivery, Client relationships & Team Management.

 Key Role & Responsibilities:

Client responsibilities: