Job Overview

Product Technical Specialist (PTS) is responsible for fulfilling technical support requirements & expectations of whole Sales & Service Unit for assigned product.

Job Responsibilities and Essential Duties

- Conducting technical trainings for assigned product.
- Providing online & onsite support to field service teams for resolving technical issues
- Monitoring Installation, maintenance & corrective service cases
- Supporting & resolving technical needs of sales department
- Fulfilling QRC requirements of assigned product
- Spare part inventory & tools management for assigned product.
- Ensuring uptime for installed base of assigned product
- To ensure technical and regulatory issues are attended, resolved, and completed within agreed timelines.
- To fulfill technical expectations of whole SSU for assigned product.
- Ensure Uptime for the installed base of assigned product.
- Monitor open & closed calls on weekly basi...