Role : AM Telecom with hand on exp in NICE inContact/ CX one Location: Gurugram Mode: Work from Office Profile Summary: The demand for skilled Telephony Engineer, particularly those with expertise in cloud-based contact center solutions like NICE inContact, Genesis or Amazon Connect. We are looking for professionals who can enhance customer interactions, streamline operations, and leverage technology to drive business success. If you're considering a career as a NICE inContact Telephony AM, focusing on developing technical expertise, problem-solving skills, and effective communication will be key to success in this role. Primary Job Responsibility: Collaborate with senior management to develop and execute strategies that align with organizational goals. Establish implementation strategy and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure. Negotiate with vendors, outsourcers, and contractors to secure and manage infrastructure-related products and ...