Primary Responsibilities

Night Operation

• Act as the Manager on Duty (MOD) during night shifts, ensuring operational continuity and guest satisfaction in the absence of senior leadership.
• Conduct and verify the Night Audit process in coordination with the Finance team, ensuring accuracy of daily financial transactions and reports.
• Manage guest requests, complaints, and unforeseen incidents during night hours with professionalism and discretion.
• Coordinate room allocations, walk-ins, and guest relocations in overbooking or special scenarios.
• Ensure the safety, security, and orderliness of hotel premises by conducting regular patrols with Security and responding to emergencies effectively.
• Monitor lobby, driveway, and guest areas to ensure cleanliness and compliance with Loss Control and Safety procedures.
• Support Front Office night operations, including su...