Urgent Hiring | Assistant Manager – Operations (International Voice Contact Center) | Bangalore & Hyderabad

A leading organization is hiring Assistant Manager – Operations for its International Voice Contact Center.

Interviews will be conducted on 10th or 11th July at the Gurgaon office.

Only candidates who are available to attend the interview in person on these dates should apply.

📍 Locations: Bangalore & Hyderabad

Key Responsibilities:

• Lead and manage a team of Customer Service Representatives to achieve operational and quality targets.
• Conduct regular team huddles, performance reviews, coaching, and feedback sessions.
• Foster a positive, high-performance work environment focused on employee engagement and development.
• Monitor daily contact center operations, ensuring adherence to SLAs, KPIs, schedules, and productivity targets.
• Manage ca...