Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
Coach and guide team members to ensure high level of guest satisfaction
Work closely with other business units to fulfill and meet guest expectations
Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues
Requirements:
Minimum Diploma or Degree in Hospitality or Tourism Management
Minimum 5 years’ experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
Possess excellent communications, leadership and interpersonal skills
Able to perform in...
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