Overview

An agile leader and a quick learner who can adopt changing dynamics easily to transform the teams.

Responsibilities

• Manage/handle a department of 50 to 60 people.
• Smart execution of department operations within given resources, including leave and shift management.
• Enablement of resources for efficient executions as per their roles and responsibilities.
• Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.
• Conducting progress and development meetings with staff.
• Strong follow up for on-going projects and their timely completion.
• Developing a performance driven team who can achieve their assigned targets.
• Creating a professional work environment where individuals are treated equally and fairly.
• Implementation of company policies & procedures.
• Timely reviews of KPIs, performance analysis, and actionable improv...