Department: Vertus

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Company: Vertus Residential Management Limited

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Reporting to: General Manager

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JOB SUMMARY

Vertus are looking to recruit a resident services manager to join our team. Reporting to the Property Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.

Annual Salary: £30,600
Working Hours: Monday - Friday, 8.30am - 5.30pm
Closing Date: Tuesday 15 July 2025

MAIN RESPONSIBILITIES

Overseeing, managing, and taking ownership of reactive maintenance through the helpdesk. Escalating issues and taking advice from the Property Manager as appropriate.

Ensuring all helpdesk tickets are responded to within SOP timeframes without exception.

Assisting the Property Manager in controlling costs for turnaround of apartments to ensure costs are b...