IGT Solutions is seeking an Assistant Quality Manager in South Africa, Wes-Kaap, to support the Quality Manager in driving service excellence across the contact center. The role involves overseeing quality assurance processes, coaching initiatives, and performance improvement programs to ensure high-quality customer interactions. Candidates should have 3–5 years' experience in a BPO or contact center, with strong analytical and communication skills. This role requires the ability to work under pressure and drive continuous improvement initiatives.
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