Guest Experience Management:

• Ensure a warm welcoming and authentic Mediterranean atmosphere for all guests.

• Address guest concerns questions and special requests with care and professionalism.

• Oversee service to ensure consistency efficiency and quality in all aspects of the dining experience from the initial greeting to final check-out.

• Collaborate with the kitchen and front-of-house team to ensure smooth service flow particularly during busy times.

Staff Supervision & Training:

• Assist in the recruitment training and ongoing development of front-of-house staff including servers hosts and bartenders.

• Provide coaching and feedback to staff to improve service quality and efficiency.

• Create and maintain team schedules ensuring appropriate staffing levels for shifts.

• Conduct performanc...