ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

+ Effectively leading and managing the Front Office team

+ Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities

+ Creating and maintaining positive rapport and relationships with local community leaders and vendors alike

+ Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional

+ Ensuring excellent customer service is provided to guests throughout their stay

+ Selecting, training, and scheduling front desk Associates

+ Maintaining new procedures for Guest Relations operations that improve processes and communication

+ Ordering supplies and maintaining an appropriate level of inventory

+ Communicating and developing front desk Associates to ensure all standards are met on a consistent basis

+ Perf...