Full job description:
We are adding talent to the already loaded team of Allstars! Auto Sense Auto Service Center seeks Bilingual (English/Spanish) Automotive Customer Service Representative. As an essential member of our team, you will be responsible for handling incoming inquiries, making outbound calls, assisting with appointment management, administrative duties and customer service needs. Your goal will be to enhance customer satisfaction by ensuring consistent communication, follow-up, documentation and problem resolution.
Responsibilities:
- Responding to customer inquiries via phone, email, and text.
- Maintaining accurate customer records.
- POS processing.
- Schedule and confirm service appointments.
- Accurately input, update, and track customer information in the CRM.
- Ensure all customer interactions and follow-ups are logged and well-documented.
- Ordering & returnin...