The Assistant Shop Manager supports the Shop Manager in the day-to-day running and growth of a North London Hospice charity shop. The role is key in driving donations, sales, and profitability, while ensuring a welcoming and enjoyable experience for customers, staff, and volunteers. The Assistant Shop Manager will help manage a dedicated team of volunteers, contributing to the shop’s success through effective merchandising, pricing, Gift Aid promotion, and local community engagement.

Key Responsibilities

General

Support Shop Operations

• Assist the Shop Manager in the daily management of the charity shop, ensuring smooth and efficient operations.
• Take responsibility for the shop in the absence of the Shop Manager, ensuring all activities continue to run effectively.
• Support the achievement of sales and profit targets by helping to drive donations, optimise pricing, and manage stock.