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Assistant Spa Manager

Company

SOFITEL

Location

Dubai, Dubai

Posted

June 25, 2026

Position Overview

            Job Description

Oversee daily front office spa operations, ensuring smooth service delivery and high guest satisfaction
Support the Spa Manager in implementing SOPs and maintaining brand standards across all spa areas
Supervise spa reception and guest service teams, ensuring efficiency, professionalism, and consistency
Monitor appointment scheduling, ensuring optimal yield management and booking efficiency
Conduct daily operational checks to ensure cleanliness, safety, and presentation standards are met
Act as Manager on Duty in the absence of the Spa Manager when required
Ensure exceptional guest service is delivered at all touchpoints, including VIP and repeat guests
Personally handle guest feedback, concerns, and complaints with professionalism and urgency
Greet VIP guests and conduct spa tours when required
Monitor guest satisfaction and ensure personalized service standards are maintained
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Assistant Spa Manager

Position Overview

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