Lead operational excellence as the Assistant Vice President for Learning and Performance at Sun Life Canada. This hybrid role focuses on enhancing client experience and productivity through innovative learning solutions.

In this advanced leadership role, you will oversee a team of approximately 80 employees across Canada and Asia. You will be pivotal in driving an AI-enabled learning and performance model aligned with operational goals. Your responsibilities include fostering a culture grounded in data-driven insights and collaborating with operations leaders to implement effective solutions.

Key Responsibilities:
• Define and implement vision for operational learning initiatives
• Act as strategic partner for operations leaders to enhance performance
• Develop end-to-end learning ecosystem for onboarding and upskilling
• Monitor trends in productivity and quality for continuous improvement
• Lead knowledge management strategy to ...