Execute and monitor the end-to-end operational control framework across GLS Operations products and processes.
Conduct periodic control reviews, process health checks, and risk assessments to identify control gaps, process breaks, and improvement opportunities.
Monitor KRIs, control metrics, operational losses, and incidents; elevate material risks/issues with clear mitigation options.
Investigate incidents, lead root cause analysis, and drive timely corrective and preventive actions with measurable remediation milestones.
Track and coordinate closure of audit findings, regulatory actions, self‑identified issues, and remediation plans; support RCSA, control testing, and evidence requirements.
Own and run governance forums and cadences (governance working groups and weekly/monthly MI reviews): agenda, papers, minutes, decisions, action tracking, and consistent artefacts (ToR, RACI, logs).
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