Manage the scheduling and reporting needs of operations serving multiple markets
Analyze performance data to identify opportunities to operate more effectively and efficiently
Effectively communicate across the client and outsource partner
Coordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment
Handle all first-level escalations from the Operations team
Supervise analysts and manage performance
Monitor, evaluate and assess unit productivity on a daily basis
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX
Requirements
Candidate must possess at least a Advanced/Highe...
Ready to Apply?
Join thousands of Americans building their careers