Assistant Workforce Manager - Manila, Philippines

Location: Philippines, Pasig – Tiendesitas

Job Category: Operations

Language: English

Supervises and coordinates the day-to-day activities and facilitation of workflow for one or multiple operations teams. Provides direction, leadership and guidance to a group of Workforce Analysts (Scheduling and/or Real Time). Plans, evaluates, and documents team performance to ensure internal and external customers are receiving the highest level of professional and courteous support services. Serves as an escalation point for addressing and resolving ongoing staffing gaps and KPI challenges. Ensures continuous coverage of Workforce Management functions.

Team Management and Development

• Supervises and coordinates the day-to-day activities of one or more operations teams.
• Completes staffing and scheduling coordination to ensure proper coverage of functions and pri...