This role supports the daily operations of the restaurant to ensure smooth service delivery, excellent guest experience, and adherence to brand standards. This role assists in leading the front-of-house team, coordinating with the kitchen, and managing staffing, training, service quality, and daily administrative duties.

Responsibilities

• Ensure restaurant opening and closing procedures are carried out correctly.
• Monitor service standards and support the service team during peak periods.
• Handle guest queries, requests, feedback, and escalations professionally.
• Coordinate closely with the kitchen to maintain smooth order flow and food timing.
• Conduct pre-shift briefings; communicate menu updates, promotions, and priorities.
• Allocate staff duties and ensure proper floor coverage during service.
• Monitor staff grooming, discipline, punctuality, and professionalism.
• Support onboarding and on-t...