What success looks like in this role:
Key Responsibilities
Support CMDB data maintenance, updates, and reconciliation activitiesAssist in onboarding Configuration Items (CIs) and service mappingMonitor CMDB health dashboards and data quality metricsWork with Discovery and Asset teams to ensure data alignmentSupport governance activities including audits and compliance checksAssist in identifying duplicate, stale, or orphan CI recordsParticipate in automation and process improvement initiativesCollaborate with cross-functional teams (Infra, Security, GRC)Required Skills
Basic understanding of ITIL concepts (CMDB, Incident, Change)Familiarity with databases or data management conceptsStrong analytical and problem-solving skillsGood communication and documentation skillsEagerness to learn ServiceNow platform