**Role Purpose**

Be the product owner and primary point of contact of assigned Ops Support products - GC Operations department page on Merlin. Support Head of Ops. Support in managing GC Rooms Operations, Rooms Performance Tracking, Rooms people management, SOPs and Rooms operations projects.

**Key Accountabilities**

Note: All of the positions in this job code perform a significant amount of administrative/project work as compared to secretarial and general office work. No attempt is made to be all-inclusive. Although incumbents may not perform all duties, those listed represent the nature, level, and difficulty of responsibilities common to positions in this job.

+ Under the guidance of Ops Support Head, drive continuous improvement to the assigned Ops Support products - GC Operations department page on Merlin.
+ Monitor and track the Rooms performance, generate reports to keep Ops leadership team informed. Identify trends, opportunities and rais...