responsible for providing the first line of post-sales telephone technical support of hardware, systems, sub- systems and/or applications for customers and/or employees.
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
Typically provides technical support for internal and external customers.
Escalates complex problems to higher level of expertise within organization.
The resources will be for an Active Directory Identity Access management related project and mostly working on request tickets raised by customers.
Applies basic diagnostic techniques to identify problems, investigate causes and re...
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