**About this role:**

Wells Fargo is seeking an Associate Account Resolution Representative – Bilingual (Spanish/English) in Credit Card Collections in West Des Moines, IA. This team is part of our Unsecured Lending Operations, empowering millions of customers to achieve their dreams every day. Find out why we’re the #1 financial services company to grow YOUR career. Learn more about the career areas and business divisions at www.wellsfargojobs.com .

**In this role, you will:**

+ Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
+ Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
+ Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
+ Regu...