**About the Role:**

**Grade Level (for internal use):**

07
**About the role:**

In this role, you will become an expert across all supported financial products—including iLEVEL, QVal, and the iLEVEL Investor Portal—and serve as a key point of contact for client inquiries. You will provide exceptional client service, troubleshoot complex issues, and collaborate with cross-functional teams to deliver timely and effective solutions.

**Key Responsibilities**

+ Become a subject matter expert in all supported financial products (iLEVEL, QVal, Investor Portal) and assist clients with any product-related queries.
+ Deliver outstanding client service by providing timely, accurate, and positive resolutions across all aspects of application support.
+ Troubleshoot client-reported issues efficiently, escalate as appropriate, and work with internal teams to document and resolve problems.
+ Monitor all incoming support channels—including phone ...