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Associate Consultant - IT (Desktop Engineer)

Company

Black Box

Location

Bengaluru, Karnataka

Posted

June 04, 2026

Position Overview

Job Responsibilities:

  • Configure, test, and deploy hardware and software to users both locally and remotely.
  • Diagnose and resolves problems related to the operation of PCs on the network.
  • Troubleshoot and repair break/fix issues.
  • Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
  • Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
  • Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
  • Respond to user requests and service issues in a timely and professional manner.
  • Provide support via phone using remote support software.
  • Create, monitor, update, and close tickets using Service Now ticketing system.
  • Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
  • Remain current on technical and ope...

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