The Customer Success team proactively engages with customers to provide strategic and tactical guidance, ensuring they derive maximum value from the Freshworks suite of products. As a Customer Success Manager, you will drive product adoption, build strong relationships, and secure long-term customer retention.

IC1: Associate - Customer Success (CX-NA)

• Experience: 1–3 years of experience in Customer Success, Account Management, or Tech Support (SaaS experience preferred).

• Impact You Will Create: * Drive day-to-day product adoption and health for a designated portfolio of SMB/Mid-Market accounts.

  • Ensure high customer satisfaction by resolving tactical use-case queries swiftly.

  • Protect core revenue by maintaining steady retention rates within your assigned cohort.

Roles & Responsibilities (R&R)