Associate Director – City Operations

DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

●Own end-to-end First Mile operations across assigned cities — vendor pickups,

inwarding, hub movements, and inter-hub transfers.

●Ensure strict SLA adherence for pickups and dispatch with minimal losses, delays, or

damages.

● Drive high inventory accuracy across hubs and dark stores through audits,

reconciliations, and strong loss-prevention controls.

●Partner with Central Planning and Supply Chain teams to ensure accurate inventory

inflow, replenishment, and dispatch alignment.

●Lead manpower planning based on volume forecasts, ensuring optimal staffing across

hubs and ground operations.

● Manage and mentor Hub Managers, Inventory Associates, and ground staff with a sharp ...