Associate Director – Customer to Cash (CTC)

About the job Associate Director – Customer to Cash (CTC)

Associate Director – Customer to Cash (CTC)

Job Purpose

Lead a team delivering Customer to Cash (CTC) services including collections, disputes, customer agreements, and master data management. Drive service excellence, operational efficiency, and continuous process improvement while building strong relationships with business units, partners, and finance teams.

Key Responsibilities

• Team Leadership: Build a high-performing team, coach and develop members, delegate effectively, and foster ownership and accountability.
• Process Management: Implement and standardize processes in Shared Services and BPO; monitor and optimize end-to-end performance.
• Performance Management: Track and manage CTC performance using metrics and KPIs.
• Customer Service Excellence: Ensure customer ser...