Job Title Regional Service Manager (APAC)
Location Singapore, Singapore
Essential Duties and Responsibilities - Lead the Team of highly skilled Field Service Engineers across Asia.
- Ensure the health and safety of the Field Service team, colleagues and customers.
- Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development.
- Ensure that the Field Service team is:
- Challenged and Busy
- Trained and Developed
- Capable and Prepared
- Motivated and Appreciated
- Supported and Engaged
- Provided with all required tools and test equipment
- Compliant to all quality and safety requirements and standards.
- Deliver Outstanding Customer Experiences
- Ensure that all service interventions are performed to provide the highest possible customer experience.
- Manage customer complaints to a...