About the Opportunity

A leading global organization is seeking an experienced Associate Director, Customer Operations to lead large-scale customer service and operational teams supporting a complex and highly regulated environment. This role is responsible for driving operational excellence, delivering exceptional customer experiences, leading high-performing teams, and executing strategic transformation initiatives that improve service delivery and business outcomes.

The successful candidate will be a collaborative leader with strong operational expertise, a passion for customer advocacy, and a proven track record of leading large, multi-functional teams in a fast-paced environment.

Key Responsibilities

Operational Leadership

• Lead multiple customer service and operational support teams across various business functions.
• Drive performance against service, quality, produc...