Job Summary: The Associate Director of Infrastructure Service Delivery is a senior leader responsible for the end-to-end delivery, performance, and continuous improvement of enterprise IT infrastructure services. This leader ensures that network, compute, storage, cloud, and end-user computing services are delivered reliably, securely, and at scale — aligned with business objectives and service level commitments. Job Description: Service Delivery & Operations: Own the delivery of all infrastructure services (on-premises, cloud, hybrid) including servers, networking, storage, data centers, and workplace technology. Define and govern SLAs, OLAs, and KPIs;
hold teams accountableto performance targets and continuous improvement. Lead major incident response, ensuring timely resolution, root cause analysis, and prevention of recurrence. Oversee ITSM processes — incident, problem, change, and configuration management — in alignment with ITIL best practices. Strategy & Transformation: ...