The Associate Director of Product will lead the Customer Experience & Communications domain within Acquisition & Retention. This role is accountable for defining the product strategy, roadmap, stakeholder alignment, and business impact across Martech, lifecycle communications, customer identity and access management, progressive profiling, personalisation, and customer self-service capabilities. 

The role requires a senior product leader who can combine customer lifecycle expertise, platform thinking, commercial understanding, and strong stakeholder management. 

Key Responsibilities 

• Define the product strategy for customer lifecycle, Martech, identity, profiling, personalisation, and self-service capabilities. 
• Build scalable lifecycle communication and customer engagement capabilities across channels. 
• Strengthen Martech, CRM, CDP, and customer da...