Responsibilities

• Maintain and update prospect records in the CRM system
• Support lead follow‑up through call‑outs, call‑ins, and presentations
• Assist in setting and tracking sales goals
• Prepare move‑in paperwork and administrative files
• Coordinate resident assessments with clinical leadership
• Facilitate Resident Agreement signings and review move‑in packets
• Ensure suites are ready using the Suite Readiness Checklist
• Welcome and orient residents and families on Move‑In day
• Support on‑site sales and marketing events
• Maintain ongoing communication with prospects and families; you play a key role in guiding families through the decision process and creating a positive first impression of the community

Qualifications

• 1+ year sales support or customer service experience
• Strong phone, presentation, and communication skills
• Highly or...