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Associate Director, Patient Experience, Respiratory

Company

Merck

Location

North Wales, PA

Posted

July 03, 2026

Position Overview

**Job Description**

Our company is dedicated to delivering innovations that extend and improve the lives of patients worldwide. We are committed to ensuring that patients can access and benefit from our therapies through thoughtful, patient-centered solutions and strong cross-functional collaboration.

The Associate Director, U.S. Patient Experience - Respiratory will play a critical role in shaping and delivering a best-in-class patient experience across the end-to-end journey—from prescription through access, onboarding, and long-term adherence. This individual will serve as a key member of the Patient Experience team, operating within a highly integrated ecosystem across hub services, specialty pharmacy, field access, and data/analytics.

This role is responsible for translating the patient strategy into clear specifications, SLAs and enhanced service requirements for Hub, SP and other delivery partners, managing the day to day brand-side interface with inte...

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