Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a strategic and customer-focused Associate Director, Product & Process to own and optimise key mobile customer journeys end-to-end.

In this role, you will lead the design, performance, and continuous improvement of customer-facing processes—ensuring they deliver seamless, simple, and high-quality experiences. You will work across digital, contact centre, retail, and AI-enabled channels to drive outcomes aligned with our ambition to be easier to trust and easier to choose.

What You’ll Do