We invite you to consider the excellent opportunity as a Associate Director to grow your experience and expertise with our Insurance Team at KGiSL.

Do you want to work onsite, while also being part of a smart tech colleagues working across locations?

If yes, go ahead and learn more about this exciting opportunity!

Position Title: Associate Director -BAU

Domain: Life & General Insurance

Experience: 25+ years

Job Location: Coimbatore, Tamil Nadu

Key Responsibilities

• Own end-to-end BAU delivery and support operations.
• Manage customer relationships, SLA compliance, incident management, and service governance.
• Drive production support, defect management, change requests, and release planning.
• Monitor service performance, operational KPIs, and customer satisfaction metrics.
• Lead support teams across functional and technical streams.
• Conduct governance rev...