Position Overview
Job Description:
Onsite Call center – am-pm – -hour workdays / rotating shifts or all late shifts REQUIRED technologies (such as products, platforms, applications, equipment, operating systems, servers etc.) – Avaya, iFlow Experience – call center/customer service is a plus. Day to day: Call center environment, processing administrative tasks, using phones and chat.
Responsibilities: Provides first and second level technical support to a variety of customers comprising the submitter community, as well as basic internal support via analysis and research into EDI-related issues as required by business contracts. % Provides quality/timely internal/external customer technical support/service for variety of insurance contracts as assigned. This encompasses, but is not limited to, support of communication interfaces/transactions/functions as required by insurance laws (such as support of claims, remit advices, inqui...