Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC)

In DBS stands at the forefront of transforming banking operations through cutting edge innovation. We accelerate the development and deployment of GenAI capabilities for our :

• Bank's customer servicing hub through the CSO assistant initiative
• Bank's chatbot (JoyBot & DigiBot) and Voicebot within our call telephony system for our customers
• Augment our operations' workforce through the introduction of Document AI - a GenAI capability that integrates seamlessly into operation workflows.
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